From 10:20 a.m. to 2:15 p.m. ET on Wednesday, March 15, 2023, our E-Verify services were unavailable due to technical issues with our provider. As of 2:15 p.m. ET, our E-Verify provider has fully-restored their system and services, and you are now able to create and manage E-Verify cases.
As a reminder, E-Verify cases must be created no later than the third business day after the employee starts work for pay. Thank you for your patience.
Starting Wednesday, March 15, 2023, our E-Verify provider has confirmed that their services are not currently available due to technical difficulties. As a result, Sterling clients will not be able to take action on E-Verify cases. We apologize for the inconvenience and will share updates as they become available.
On Monday, February 27, 2023 at approximately 2:30 p.m. ET, we started having reports of a drug and health screening issue where site search for some clinic locations were not being returned. As of 6:00 p.m. ET, the clinic site search issue has been resolved and we will continue to monitor. We apologize for any inconvenience.
On Monday, February 27, 2023 at approximately 2:30 p.m. ET, we have reports of a drug and health screening issue where site searches for some clinic locations are not being returned. We are actively working to address the issue and apologize for any inconvenience caused. We will supply updates as we learn more. Thank you for your patience.
At Sterling, we believe everyone has the right to feel safe. We continuously monitor for cyber threats and other vulnerabilities to ensure we provide the foundation of safety and trust you need to hire with confidence.
As part of our security monitoring program, we have become aware of the potential for email-based phishing attacks using email addresses that are similar to Sterling’s.
Rest assured, Sterling has taken all possible actions to block or reclaim these email addresses, but we need your help to stay ahead of potential threats.
How to recognize phishing
Please consider the following actions to ensure that your account and your email communications with Sterling remain secure:
How to report phishing
If you question the validity of a message that appears to be from us, please contact your dedicated Sterling Client Success representative or Client Support.
While we can’t prevent all activities that may occur using fraudulent addresses, we can minimize risk, together. Thank you for your continued partnership.
The Social Security Administration (SSA) will be conducting upcoming system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note the CBSV service will be unavailable during the following three scheduled maintenance windows:
We will be monitoring their progress so that we can process your requests as soon as we are able. Thank you in advance for your patience.