On Monday, November 28, 2022, you may have experienced error messages within the Client dashboard when viewing background screening and/or Form I-9 orders. As of 3:58 p.m. ET, the Client dashboard issue is resolved and we’ll continue to monitor. We apologize for any inconvenience this may have caused.
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Sunday, November 27, 2022 from 3:00 a.m. to 8:00 a.m. ET. Sterling will perform a planned system maintenance. As a result, your SterlingONE account will be unavailable during this time period. Thank you in advance for your patience and understanding.
A third-party cloud service provider interruption caused intermittent Sterling system and service issues in the U.S. from 12:15 p.m. ET to 2:15 p.m. ET on Friday, November 4, 2022. Please note the provider interruption is now fully resolved.
We will continue to monitor the situation and will share additional updates if necessary. Thank you for your patience.
On Friday, November 4, 2022, intermittent system and services delays and/or error messages have been reported across Candidate and Client Hubs. We are diligently investigating this issue and will provide updates as they become available. We apologize for any inconvenience this may cause.
On Tuesday morning, October 11, 2022, some clients may have experienced a drug and health screening issue where site search for some clinic locations were not being returned. As of 10:45 a.m. ET, the clinic site search issue has been resolved and we will continue to monitor. We apologize for any inconvenience.
On Tuesday, October 11, 2022, we have reports of a drug and health screening issue where site search for some clinic locations is not being returned. We are actively working to address the issue and apologize for any inconvenience caused. We will supply updates as we learn more. Thank you for your patience.