Starting on Wednesday, October 5, 2022, our E-Verify provider started experiencing a technical issue impacting their website, preventing some users from editing case information or submitting a case. As a result, some Sterling clients are encountering an error message when editing or submitting E-Verify cases. E-Verify is working on addressing the issue and we will supply updates as we learn more. Thank you for your patience.
As of Monday, September 26, 2022, criminal and civil record availability is now restored in Puerto Rico and expected to return to business as usual by next Tuesday, October 4, 2022. Hurricane Fiona made landfall on Sunday, September 18, 2022, impacting screening service fulfillment in Puerto Rico. Please continue to expect delays for verification searches with external dependencies as the island recovers. We also recommend that candidates and employees call their chosen drug and health clinic site to verify hours of operation.
We will continue to monitor the situation and provide updates as they become available.
From ~9:00 a.m. to 12:50 p.m. ET on Thursday, September 22, 2022, some Sterling I-9 clients may have experienced intermittent technical issues with E-Verify. As of 12:50 p.m. ET, any impacted pending E-Verify cases have been processed.
As a reminder, E-Verify cases must be created no later than the third business day after the employee starts work for pay.
We apologize for any inconvenience this may have caused and appreciate your patience.
Starting Thursday, September 22, 2022 at ~9:00 a.m. ET, some Sterling I-9 clients may be experiencing intermittent E-Verify service due to technical issues. While E-Verify is unavailable, clients may have received emails stating that their “E-Verify case could not be created at this time” and “your company’s E-Verify account status is inactive.” Please note that client E-Verify accounts are still active and cases showing as “pending” will be reprocessed in the next 24 to 48 hours, once E-Verify technical issues have resolved. We apologize for the inconvenience and will share updates as they become available.
Hurricane Fiona made landfall on Sunday, September 18, 2022, impacting Puerto Rico. The island is experiencing widespread flash flooding and power failure. As a result, criminal, civil and verification searches with external dependencies may experience delays. Drug and health testing may be affected as clinic sites and laboratories may experience closures. We recommend that candidates and employees call their chosen drug and health test site to verify hours of operation. We are closely monitoring the situation and will provide updates as they become available.
The Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service from Thursday, September 29, 2022 at 9 p.m. ET through Tuesday, October 4, 2022. Please note services will be unavailable during the scheduled maintenance windows, but we will be monitoring their progress so that we can process your requests as soon as we are able. Thank you in advance for your patience.