Aug 31, 2021 @ 9:39 AM EDT | United States
On Sunday, August 29, 2021, Hurricane Ida made landfall, impacting the state of Louisiana. Criminal searches and verifications with external dependencies may experience delays as Louisiana courts are closed through Tuesday, August 31, 2021, and many Mississippi courts are closed through Wednesday, September 1, 2021. Drug and health testing has also been impacted, including laboratory operations at the Alere Toxicology facility in Gretna, Louisiana, and impacted specimens are being routed to another facility in Richmond, Virginia. As a result, please expect turnaround time delays for criminal searches, verifications, and drug and health testing. We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
Aug 30, 2021 @ 2:04 PM EDT | United States
Starting Friday, August 27, 2021, several state sex offender repositories are unavailable in the Department of Justice (DOJ) National Sex Offender public website, due to multiple outages across state sex offender websites. The DOJ is working to determine a date of restoration. In the meantime, please expect processing delays. We will communicate updates as they become available. Thank you for your patience.
Aug 27, 2021 @ 9:46 AM EDT | Global, United States
The U.S. Department of Transportation approved a new chain-of-custody/control form (CCF) for federal lab-based drug testing. This CCF is mandated for use beginning Monday, August 30, 2021.
Considerations for your federally mandated testing programs
Sterling would like you to be aware of the considerations below for your federally mandated testing programs:
- If you are using paper chain-of-custody forms, please order new forms through Sterling very soon. Once the new forms have been received, the older forms should be immediately destroyed to avoid accidental use. Please note that accidental use after August 30, 2021 may result in reporting delays due to additional validation steps necessary between the lab and the collector.
- In lieu of paper chain of custody forms, Sterling encourages you to use electronic registration (eCCF) for drug testing. In addition to eliminating paper, doing so will significantly reduce delays oftentimes associated with paper forms, thereby improving turnaround.
Thank you for your continued trust in Sterling.
Aug 27, 2021 @ 8:30 AM EDT | United States
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Saturday, September 11, 2021 from 2:00 a.m. to 3:00 a.m. ET, Sterling will perform planned system maintenance. As a result, you will experience system outages during this time period. Thank you in advance for your patience and understanding.
Aug 25, 2021 @ 9:26 AM EDT | United States
Our issue with our ATS-provider, Oracle caused Sterling system and service issues from Saturday, August 21, 2021 to Tuesday, August 24, 2021. Please note that Oracle has now fully resolved the issue.
During this timeframe, some Sterling clients who are integrated with Taleo Business Edition (TBE) were unable to place and receive orders.
Thank you for your patience.
Aug 23, 2021 @ 4:02 PM EDT | United States
Motor vehicle record (MVR) searches for Missouri were unavailable from Tuesday, August 17 to Monday, August 23, 2021. The issue has now been resolved, and our fulfillment team is working to process all impacted searches. We appreciate your patience.
