System and Service Updates
Access to U.S. MVR records restored, search backlog cleared
As of Friday evening, July 14, 2023, access to Motor Vehicle Record (MVR) searches for all U.S. jurisdictions is restored. At this time, the search backlog is cleared and turnaround times are business as usual. We had previously reported that beginning 11:30 p.m. ET,...
U.S. MVR search delays expected due to provider issue
As of 11:30 p.m. ET, Thursday, July 13, 2023, Motor Vehicle Record (MVR) searches are unavailable due to an issue with our provider. At this time, there is no ETA for restoration of record access, and delays are expected. We are actively monitoring the situation to...
Upcoming Social Security Administration system maintenance to cause CBSV processing delays
The Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note the CBSV service will be unavailable from Friday, July 7 at 11:00 p.m. ET until 6:00 a.m. ET on Monday, July...
Public record search delays in New Hampshire and Indiana
We are presently experiencing delays for county-level criminal and civil searches in New Hampshire due to holiday closures and a staffing shortage. The court is unable to provide an ETA for when pending searches will be processed. As a result, we are expecting...
Compliance Update – Chicago Expands Criminal History Screening Ordinance
On April 24, 2023 the City of Chicago Mayor signed Ordinance O2023-1329 into law which amends and expands the existing ordinance that restricts employer’s use of criminal history for employment purposes. The newly amended ordinance in many respects mirrors the...
AWS provider outage resolved
An Amazon Web Services (AWS) outage caused Sterling system and service issues on Tuesday, June 13, 2023 from 2:50 p.m. ET to 5:49 p.m. ET. Please note the outage is now fully resolved. During the outage, clients and candidates were unable to log into their Sterling...
Improvements to AWS provider issue
As of 5:00 p.m. ET, some Sterling clients and candidates continue to experience intermittent system and service issues due to an Amazon Web Services (AWS) outage that started at 2:50 p.m. ET on June 13, 2023. The situation is improving across our systems and services,...
AWS provider outage causing Sterling login issues
On Tuesday, June 13, 2023 at approximately 2:50 p.m. ET, you may have started experiencing Sterling system and service issues due to an outage from our AWS provider. As a result, clients are unable to access their Sterling account and candidates are unable to access...