System and Service Updates
Clinic site search issue for drug and health screenings reported
On Monday, February 27, 2023 at approximately 2:30 p.m. ET, we have reports of a drug and health screening issue where site searches for some clinic locations are not being returned. We are actively working to address the issue and apologize for any inconvenience...
Together, we can minimize risk from phishing threats
At Sterling, we believe everyone has the right to feel safe. We continuously monitor for cyber threats and other vulnerabilities to ensure we provide the foundation of safety and trust you need to hire with confidence. As part of our security monitoring program, we...
February 2023 holidays may result in screening service delays
In observance of these February 2023 holidays, some government offices, schools, and businesses will close: Carnival and Ash Wednesday will be observed by several countries in Latin America from Monday, February 20 through to Wednesday, February 22 President’s...
Upcoming scheduled Social Security Administration system maintenance to cause CBSV processing delays
The Social Security Administration (SSA) will be conducting upcoming system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note the CBSV service will be unavailable during the following three scheduled maintenance windows:...
Criminal, civil, verification, and drug & health delays expected as ice storm causes dangerous conditions in the Southeast U.S.
Starting Monday, January 30, 2023, an ice storm moving through the Southeast, including parts of Texas into Tennessee and Kentucky, is causing dangerous road conditions and power outages. The storm may result in some criminal, civil, verification and drug & health...
Department of Justice National Sex Offender Public Website restored
From early morning on Thursday, January 12, 2023 to 4 p.m. ET, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) was unavailable due to a data source outage of the Michigan (MI) State Sex Offender Registry. The registry is now restored, and...
Department of Justice National Sex Offender Public Website currently unavailable
Starting Thursday, January 12, 2023, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to an outage of the Michigan (MI) state sex offender registry. At this time, there is no ETA for restoration. As a result,...
January 2023 holidays may result in screening service delays
In observance of these January 2023 holidays, some government offices, schools, and businesses will close: New Year's Day was observed on Sunday, January 1, 2023 to Monday, January 2, 2023 in most countries around the world Day After New Year's Day was celebrated on...