System and Service Updates
Upcoming October holidays may result in screening service delays
In observance of these upcoming October holidays, government offices, schools, and businesses may close: National Day and Golden Week, a semi-annual 7-day national holiday, will be celebrated in China, Hong Kong and Macau, from October 1 to October 7. More details can...
Criminal and civil searches restored, verifications and drug & health delays continue to be expected due to Hurricane Fiona
As of Monday, September 26, 2022, criminal and civil record availability is now restored in Puerto Rico and expected to return to business as usual by next Tuesday, October 4, 2022. Hurricane Fiona made landfall on Sunday, September 18, 2022, impacting screening...
E-Verify is now available
From ~9:00 a.m. to 12:50 p.m. ET on Thursday, September 22, 2022, some Sterling I-9 clients may have experienced intermittent technical issues with E-Verify. As of 12:50 p.m. ET, any impacted pending E-Verify cases have been processed. As a reminder, E-Verify cases...
Sterling I-9 currently experiencing intermittent E-Verify service
Starting Thursday, September 22, 2022 at ~9:00 a.m. ET, some Sterling I-9 clients may be experiencing intermittent E-Verify service due to technical issues. While E-Verify is unavailable, clients may have received emails stating that their “E-Verify case could not be...
Criminal, civil, drug & health and verification delays expected due to Hurricane Fiona
Hurricane Fiona made landfall on Sunday, September 18, 2022, impacting Puerto Rico. The island is experiencing widespread flash flooding and power failure. As a result, criminal, civil and verification searches with external dependencies may experience delays. Drug...
Upcoming Social Security Administration system maintenance to cause CBSV processing delays
The Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service from Thursday, September 29, 2022 at 9 p.m. ET through Tuesday, October 4, 2022. Please note services will be unavailable...
Third-party cloud service provider interruption resolved; intermittent delays expected
A third-party cloud service provider interruption caused Sterling system and service issues in the U.S. from 10:38 a.m. ET to 2:02 p.m. ET on Friday, September 9, 2022. Please note the provider interruption is now fully resolved. While the underlying provider issue...
Intermittent Sterling system and service issues reported due to cloud provider disruption
Starting at 10:38 a.m. ET on Friday, September 9, 2022, Sterling started experiencing intermittent system and service issues due to a cloud provider disruption. At this time, our U.S. candidates and clients may be experiencing intermittent login issues and error...