System and Service Updates
Department of Homeland Security (DHS) and US Immigration and Customs Enforcement (ICE) Updates
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) recently made two announcements: List B Documents. Starting May 1, 2022, DHS and ICE are requiring employers to only accept unexpired List B documents for Form I-9...
Canada identity verification provider issue now resolved
From Monday, April 25, 2022 at 7:00 a.m. ET to Tuesday, April 26, 2022, you may have experienced a Canadian Criminal Record Checks (CCRC) service disruption, specifically in regards to Canada Post identity verification. Candidates were able to complete the Canada Post...
Canada identity verification provider interruption has been reported
As of Monday, April 25, 2022 at 7:00 a.m. ET, we are currently investigating reports of a Canadian Criminal Record Checks (CCRC) service disruption, with regards to Canada Post identity verification. Candidates are able to complete the Canada Post identity...
Upcoming Holy Week/Good Friday holidays to impact criminal searches, verifications, and D&HS services
In observance of upcoming holidays - including Holy Week in Puerto Rico starting Monday, April 11, 2022 and Good Friday on Friday, April 15, 2022 - several U.S. courthouses, schools in session, and businesses may close. As a result, criminal searches and verifications...
Criminal, verification, and drug & health delays expected due to Puerto Rico power outage
Starting Wednesday, April 6, 2022, an island-wide power outage in Puerto Rico has resulted in criminal, verification and drug & health screening service delays. The island is currently under a State of Emergency with all non-essential offices closed beginning...
Harris county, Texas online criminal records now available
On Wednesday, March 30, 2022, Harris county, Texas criminal searches became unavailable due to an online source issue at the county courthouse. As of Monday, April 4, 2022, online records for Harris county, TX criminal records have been restored. The impacted...
Upcoming global holidays and festivals may result in screening service interruptions
Please be aware that the following upcoming religious festivals and holidays may result in widespread organisation closures and screening service interruptions: Latin America: April 11-15 is Holy Week (also known as Easter Week). Global: Monday April 18 is Easter...
Harris county, Texas online criminal source unavailable
Harris county, Texas criminal searches became unavailable as of Wednesday, March 30, 2022 due to an online source issue at the county courthouse. Currently, the county does not have an ETA for resolution. We will continue to monitor and provide updates as they become...