System and Service Updates
D&HS registration email issue resolved
Starting on 7:14 a.m. ET on March 21, 2022, we experienced an issue where Drug and Health Screening (D&HS) registration emails were not being sent to candidates during the ordering process. The issue was resolved as of 1:05 p.m. ET on March 23, 2022, and...
D&HS registration email issue reported
On Monday, March 21, 2022, we started experiencing an issue where Drug and Health Screening (D&HS) registration emails are not being sent to candidates during the ordering process. We are urgently working to resolve this issue, and will provide updates as they...
Service suspensions in Russia
Effective immediately, Sterling has suspended the following public records services in Russia due to the restrictions stemming from the conflict in the region. Criminal Records: Nationwide Police Criminal History Check, Police Clearance Authentication services Credit...
Turnaround time delays continue for Cook County, Illinois criminal searches
As you may know, Sterling is currently experiencing delays in fulfilling criminal searches in Cook County, Illinois. These delays are due to a change in the information provided through their system that means a higher percentage of searches are requiring additional,...
Criminal, civil, verification, and drug & health delays due to winter storms in eastern U.S. states
As of Friday, February 25, 2022, winter storms impacting eastern U.S. states - including Maine, Massachusetts, and New York - may result in criminal, verification and drug & health screening service delays. Criminal and civil searches as well as verifications with...
Intermittent service interruptions with Canada Identity provider have been reported
As of Friday, February 25, 2022, we are currently investigating reports of a potential Canadian Criminal Record Checks (CCRC) intermittent service interruption, with regards to Canada Post identity verification. We are in communication with our Canada Post provider,...
Motor Vehicle Records fulfillment experiencing temporary delays
Sterling is experiencing temporary delays for Motor Vehicle Record (MVR) fulfillment. On Monday, February 21, 2022, Motor Vehicle Record (MVR) searches became unavailable due to an issue with our provider. This issue is now resolved, and search delivery will be back...
Upcoming Presidents’ Day holiday will delay criminal, civil, verification and drug and health testing services
In observance of Presidents' Day on Monday, February 21, 2022, some U.S. courthouses, schools in session, and businesses will close. As a result, criminal and civil searches, drug and health testing and verifications with external dependencies are expected to be...