System and Service Updates
Form I-9 Purge Feature Unavailable
As of Tuesday, February 4, 2025, the Purge functionality for Form I-9s - that help you manage removal of Form I-9s that have reached the USCIS retention period - is not working properly. You can still process Termination Date updates, but the purge or "delete" feature...
Upcoming scheduled Washington State Department of Licensing system maintenance to cause MVR search delays
Washington State Department of Licensing has notified us they are conducting upcoming maintenance on their Motor Vehicle Record (MVR) system. MVR records for Washington will be unavailable for 9 days starting Sunday, February 9, 2025 at 11:30 p.m. ET until Tuesday,...
Riverside, CA criminal records now available using alternate fulfillment
As of Wednesday, January 29, 2025, we have secured alternate fulfillment for Riverside County, California criminal searches, with an estimated turnaround time of 48-72 hours. We anticipate the backlog of current searches will be cleared end of business, Thursday,...
Riverside, California online criminal source currently unavailable, searches delayed
Starting Sunday, January 19, 2025, criminal searches in Riverside, California are delayed due to a county online source outage. At this time, there is no ETA for online service restoration. We are actively exploring alternate fulfillment options to help reduce the...
Criminal, verification, and drug & health delays in the Southeast US resulting from a winter storm starting Tuesday, January 21
Starting Tuesday, January 21, 2025, a rare winter snowstorm is impacting states in the Southeast US - including Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, and Texas - creating dangerous travel conditions and extended power...
Upcoming Social Security Administration system maintenance scheduled for Sunday, February 9, 2025
The Social Security Administration (SSA) has announced it is conducting upcoming system maintenance on its Consent Based Social Security Number Verification (CBSV) service starting Sunday, February 9, 2025 at 7:00 a.m. ET until Monday, February 10, 2025 at 6:00 a.m....
Criminal, verification, and drug & health delays in the U.S. as a result of a regional storm and wildfires
As of Friday, January 10, 2025, the following U.S. events are resulting in possible criminal, verification and drug & health screening service delays: Winter Storm Cora is creating dangerous travel conditions, delays and closures in the southeastern United States...
Equifax The Work Number® rate increase on January 1, 2025
Sterling, now a First Advantage company, offers background and identity verification services to help over 50,000+ clients create people-first cultures built on a foundation of trust and safety. Our service provider has informed Sterling that they are raising the rate...