System and Service Updates
Social Security Number (SSN) Trace is now available
A service provider outage caused Social Security Number (SSN) Trace service to become unavailable to U.S. Sterling clients from 1:22 p.m. ET to 2:03 p.m. ET on Monday, January 10, 2022. Please note the provider outage is now fully resolved. Thank you for your patience.
Social Security Number (SSN) Trace Service currently unavailable
Starting on Monday, January 10, 2022 at 1:22 p.m. ET, our Social Security Number (SSN) Trace service is unavailable for all integrated and non-integrated U.S. Sterling clients, due to a provider outage. We are currently in communication with our service provider and...
Upcoming Martin Luther King Day holiday will delay criminal, verification and drug and health testing services
In observance of Martin Luther King Day on Monday, January 17, 2022, some U.S. courthouses, schools in session, businesses and government businesses will close. As a result, criminal searches, drug and health testing and verifications with external dependencies are...
Recent marijuana drug testing updates in the state of New York
Recent legislation in New York established cannabis as a legal consumable product by adults, age 21 or older. Consequently, employers testing in New York are restricted from testing for marijuana in many circumstances. We encourage you to consult with qualified legal...
Graves County, Kentucky courthouse remains unavailable following December 10, 2021 tornadoes
On Tuesday, December 14, 2021, we reported that tornadoes had created service disruptions in six states, including Arkansas, Illinois, Kentucky, Mississippi, Missouri and Tennessee. While other services have returned to business as usual, the courthouse in Graves...
New U.S. Virgin Islands criminal consent form
The U.S. Virgin Islands has released a new consent form required for criminal record checks. Effective immediately, please begin using the new form that is available for your use here. Thank you for your continued trust in Sterling.
Criminal, verification and drug & health delays expected as tornadoes hit six U.S. states on Friday night, December 10, 2021
On Friday night, December 10, 2021, severe tornadoes hit six U.S. states, impacting Arkansas, Illinois, Kentucky, Mississippi, Missouri and Tennessee. Criminal and civil searches with external dependencies may experience delays across some counties in these states....
Current status of Sterling impact due to cloud service provider issue
A widespread third-party cloud service provider outage caused Sterling system and service issues from 10:38 a.m. ET to 7:35 p.m. ET on Tuesday, December 7, 2021. While the underlying third-party cloud service provider outage has been resolved, you (and your...