System and Service Updates
Department of Justice (DOJ) National Sex Offender public website is now available
From Tuesday, October 26, 2021 to Thursday morning, October 28, 2021, the Department of Justice (DOJ) National Sex Offender public website was unavailable due to a data source outage with the Puerto Rico State Sex Offender Registry. The Registry has been restored as...
Department of Justice (DOJ) National Sex Offender public website outage; delays expected
Starting Tuesday, October 26, 2021, the Department of Justice (DOJ) National Sex Offender public website became unavailable due to a data source outage with the Puerto Rico State Sex Offender Registry. The DOJ is working to determine a date of restoration. In the...
Equifax The Work Number® fee increase as of December 1, 2021
Our service provider, Equifax Workforce Solutions (formerly known as TALX) has informed Sterling and all consumer reporting agencies (CRAs), that they are significantly raising pricing for their employment verification service, The Work Number®. To ensure you get the...
Important Reminder: Please use the new SSA-Issued Consent Based Social Verification (CBSV) Form
In January 2021, the Social Security Administration issued a new SSA-89 form (version 12-2020) that's used to fulfill Sterling's Consent Based Social Verification (CBSV) service. The old CBSV version (02-2018) expired at the end of September 2021. To avoid delays,...
Motor Vehicle Record (MVR) searches are now available in Georgia and North Carolina
From Friday, October 15 to Tuesday, October 19, 2021, Motor Vehicle Record (MVR) searches for Georgia and North Carolina were unavailable due to statewide issues. The issue is now resolved, and all impacted searches are expected to be processed by end of day, Friday,...
Motor Vehicle Record (MVR) searches unavailable in Georgia and North Carolina
Motor vehicle record (MVR) searches for Georgia and North Carolina are unavailable as of Friday, October 15, 2021 due to statewide issues. As a result, please expect delays. We are monitoring the situation to reinstate MVR fulfillment as quickly as possible. Thank you...
Important Update: Criminal fulfillment in the State of California
As we communicated on September 15, 2021, Los Angeles (L.A.) County, California has removed public access to full date of birth information, which is impacting all court researchers and screening companies. Full date of birth information (month, date and year of...
Service Advisory Update: State of Georgia criminal search request delays expected through October
The agency that processes State of Georgia (GA) criminal search requests is operating with limited staff from Monday, September 20 to Friday, October 29, 2021, which is a month longer than previous estimates. The agency is working as quickly as possible to process...