System and Service Updates
Important Update: New Department of Transportation chain-of-custody/control form mandated for use, starting Monday, August 30, 2021
The U.S. Department of Transportation approved a new chain-of-custody/control form (CCF) for federal lab-based drug testing. This CCF is mandated for use beginning Monday, August 30, 2021. Considerations for your federally mandated testing programs Sterling would...
System Alert: Planned system maintenance on Saturday, September 11, 2021
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Saturday, September 11, 2021 from 2:00 a.m. to 3:00 a.m. ET, Sterling will perform planned system maintenance. As a...
ATS-provider resolves issue for Sterling/Taleo Business Edition clients
Our issue with our ATS-provider, Oracle caused Sterling system and service issues from Saturday, August 21, 2021 to Tuesday, August 24, 2021. Please note that Oracle has now fully resolved the issue. During this timeframe, some Sterling clients who are integrated with...
Compliance Update: Connecticut Eraser of Criminal Records
On June 10, 2021, the Governor of Connecticut, Ned Lamont, signed Senate Bill No. 1019 into law, amending Title 54 Criminal Procedure, entitled “An Act Concerning The Board of Pardons and Paroles, Eraser of Criminal Records for Certain Misdemeanor and Felony Offenses,...
Service Advisory Resolved: Missouri Vehicle Record (MVR) searches now available
Motor vehicle record (MVR) searches for Missouri were unavailable from Tuesday, August 17 to Monday, August 23, 2021. The issue has now been resolved, and our fulfillment team is working to process all impacted searches. We appreciate your patience.
System Alert: ATS provider issue causing submission errors for integrated Taleo Business Edition (TBE) clients
As of Saturday, August 21, 2021, clients who are integrated with Taleo Business Edition (TBE) may be experiencing Sterling system and service issues due to an outage by our ATS provider. Clients and candidates are unable to submit or receive orders. We are in...
Compliance Update: Arizona Criminal Convictions-Judgement of Guilt Set Aside
On April 1, 2021, the Governor of Arizona, Doug Ducey, approved House Bill No. 2067. It is an Act amending Section 13-905 of the Arizona Revised Statutes and relates to Criminal Convictions. The effective date is August 27, 2021. The Bill is amended to read: Setting...
Compliance Update: Maine Fair Chance in Employment
On June 9, 2021, the Governor of Maine, Janet Mills, signed House Bill No. 1167. The Bill addresses criminal history record information and employment applications. The effective date is October 1, 2021. The amended rules state, an employer may not request criminal...