Dec 9, 2021 @ 9:39 PM EST | Canada, United States
A widespread third-party cloud service provider outage caused Sterling system and service issues from 10:38 a.m. ET to 7:35 p.m. ET on Tuesday, December 7, 2021. While the underlying third-party cloud service provider outage has been resolved, you (and your candidates) may continue to experience intermittent delays as our services recover.
Based on the assessment to date, the following Sterling impact is described below:
- Verification impact: The provider outage caused a high volume of verifications unable to be fulfilled, resulting in turnaround time delays. We are processing verifications as quickly as possible and expect to have impacted verifications completed by end of day on Wednesday, December 15, 2021.
- Order impact: If your order failed to submit during the outage, please resubmit for processing.
Sterling continues to assess impact across our background screening and identity services and we’re taking action to mitigate any impact with urgency. We will share updates as they become available.
Thank you for your patience.
Dec 7, 2021 @ 8:49 PM EST | Canada, United States
A widespread third-party cloud service provider outage caused Sterling system and service issues from 10:38 a.m. ET to 7:30 p.m. ET on Tuesday, December 7, 2021. Please note the provider outage is now fully resolved.
While the underlying provider issue has been resolved, you may continue to experience intermittent delays for several hours as Sterling services recover. Sterling teams are assessing impact across our services and are taking action to mitigate this impact with urgency. We will continue to monitor the situation, and will share updates as they becomes available.
Thank you for your patience.
Dec 7, 2021 @ 6:52 PM EST | Canada, United States
As of 6:45 p.m. ET, Sterling clients and candidates continue to experience intermittent system and service issues due to a prolonged, widespread third-party cloud service provider outage that started at 10:38 a.m. ET on December 7, 2021. The situation is improving but some U.S. and Canadian Sterling clients and candidates are experiencing intermittent login issues and error messages.
We remain in constant communication with our cloud service provider. While the underlying issue is improving, it’s not resolved. Once the provider issue is fully resolved, you can expect to experience intermittent delays as Sterling services recover. Sterling Technology teams will take actions to mitigate impact to our services with urgency. We will continue to monitor the situation, and will share updates and service impact as it becomes available.
Dec 7, 2021 @ 1:54 PM EST | Canada, United States
As of 1:50 p.m. ET, Sterling continues to experience intermittent system and service issues due to a widespread cloud provider outage that started at approximately 10:38 a.m. ET on December 7, 2021. At this time, some U.S. and Canadian clients and candidates are experiencing intermittent login issues and error messages.
We are in communication with our cloud provider, and they are actively working to resolve this outage with urgency and priority. We will continue to monitor the situation, and will share updates as they become available. Thank you for your patience.
Jul 13, 2020 @ 12:52 PM EDT | Canada, United States
At Sterling, we believe everyone has the right to feel safe. We continuously monitor for cyber threats and other vulnerabilities to ensure we provide the foundation of safety and trust you need to hire with confidence.
As part of our security monitoring program, we have become aware of the potential for email-based phishing attacks using email addresses that are similar to Sterling’s, but do not belong to us.
Rest assured, Sterling has taken all possible actions to block or reclaim these email addresses, but we need your help to stay ahead of potential threats.
How to recognize phishing
Please consider the following actions to ensure that your account and your email communications with Sterling remain secure:
- If you receive an email from Sterling: please ensure that it is coming from Sterling’s authorized email domain such as sterlingcheck.com, sterlingts.com, talentwise.com and sterlingdirect.com. If there’s any variation such as sterlingdirect.co, sterlingdirect.cm, Sterling-direct.com, sterlingdirect.net, please be aware that these do not belong to us.
- If an email is requesting sensitive information: please do not click on links in the email. We promise we will never send you an email requesting that you change your password or verify your account. Instead, visit our websites directly using known bookmarks or links, such as https://www.sterlingcheck.com/login/. Most importantly, before entering your username and password, verify that the site is correct and matches your expectations.
How to report phishing
If you question the validity of a message that appears to be from us, please
While we can’t prevent all activities that may occur using fraudulent addresses, we can minimize risk, together. Thank you for your continued partnership.
May 14, 2020 @ 4:47 PM EDT | Canada, Global, United States
As the world emerges from the crisis, Sterling’s mission of providing a foundation of trust and safety has never wavered. We are also committed to fulfilling orders that were temporarily impacted by the COVID-19 closures that we have faced across the globe.
For any criminal searches or verification requests that were temporarily were unperformable due to closures during the pandemic, Sterling has introduced a seamless, agile approach to reopen and resubmit impacted ‘unperformable’ searches.
Starting May 14, 2020 – and as courts gradually open – you can request a report of impacted, qualified searches that are available to be reopened through your Sterling Client Success representative. Please note that we are currently experiencing most U.S. education and employment verification entities opening at a slower pace than courts, but we are closely monitoring the situation.
For more details, please login to your account, click on Help & Resources, and search for COVID-19.
