Feb 12, 2024 @ 3:05 PM EST | Global, United States
Starting Monday, February 12, 2024, Sterling is now processing criminal records in the 61 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 9, 2024 @ 11:04 AM EST | Global
In observance of these February 2024 holidays, some government offices, schools, and businesses around the world will close:
- First – Third day of Lunar New Year will be celebrated on Saturday, February 10, 2024 – Monday, February 12, 2024 in Hong Kong
- Chinese New Year will be celebrated on Saturday, February 10, 2024 – Monday, February 12, 2024 in Singapore
- Chinese New Year will be celebrated on Saturday, February 10, 2024 – Saturday, February 17, 2024 in China, Hong Kong and Macau
- Carnival and Ash Wednesday will be observed Monday, February 12, 2024 – Wednesday, February 14, 2024 in many countries in Africa, Asia and Latin America
- President’s Day/Washington’s Birthday will be celebrated on Monday, February 19, 2024 in the US
- Family Day will be celebrated on Monday, February 19, 2024 in Canada
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Feb 6, 2024 @ 1:35 PM EST | Global, United States
Starting Monday, February 5, 2024, Sterling is now processing criminal records in the 52 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 5, 2024 @ 1:42 PM EST | Global, United States
As of Monday, February 5, 2024, severe weather impacting eight California counties – Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura – may result in criminal, verification and drug & health screening service delays due to widespread flooding and high winds. Criminal and civil searches as well as verifications with external dependencies may be delayed. Additionally, drug and health testing may also be impacted in these areas; it is recommended to have candidates contact testing sites in impacted areas to confirm hours of operation before visiting. Additionally, the severe weather may impact specimen transit times due to flight delays. We are monitoring the situation and will provide screening impact updates as they become available.
Jan 31, 2024 @ 12:05 PM EST | Global, United States
Starting Monday, January 29, 2024, criminal and civil record data for Fulton County, Georgia is unavailable due to a technical issue with their information system. At this time, there is no ETA for restoration of record access and no alternate option for record access is available. This outage is impacting all Consumer Reporting Agencies.
Our teams are monitoring the source in order to reinstate fulfillment as quickly as possible. We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Jan 26, 2024 @ 1:28 PM EST | Global
Effective Thursday, February 1, 2024, reason for leaving will be collected via a new ‘Reason for Leaving’ drop-down menu as part of the employment data collection process in Candidate Hub. The reason for leaving information will then be verified by our verifications team and the results reported to you on the final report. Please note that:
- Employment verifications in Germany and Poland will not collect reason for leaving, as accessing these details is not permitted in these countries.
- Additionally, reason for leaving data will NOT be verified as a part of the following global regulated employment verification services:
- Hong Kong Monetary Authority (HKMA) Regulated
- Australian Securities Investment Commission (ASIC) Regulated
- Monetary Authority of Singapore (MAS) Regulated
- Monetary Authority of Singapore (MAS) Regulated (Insurance)
- United Kingdom Financial Regulatory
- United Kingdom Financial Regulatory – Senior Manager Regime (Self Employment)
- BS7858 Regulated
- Baseline Personnel Security Standard (BPSS) Regulated
- Bank Negara Malaysia (BNM) Regulated
If you would prefer to not collect reason for leaving as part of your employment verifications, please reach out to your Client Success representative by Friday, January 26, 2024. We appreciate your continuing partnership and trust in Sterling.
