Feb 5, 2024 @ 1:42 PM EST | Global, United States
As of Monday, February 5, 2024, severe weather impacting eight California counties – Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura – may result in criminal, verification and drug & health screening service delays due to widespread flooding and high winds. Criminal and civil searches as well as verifications with external dependencies may be delayed. Additionally, drug and health testing may also be impacted in these areas; it is recommended to have candidates contact testing sites in impacted areas to confirm hours of operation before visiting. Additionally, the severe weather may impact specimen transit times due to flight delays. We are monitoring the situation and will provide screening impact updates as they become available.
Jan 31, 2024 @ 12:05 PM EST | Global, United States
Starting Monday, January 29, 2024, criminal and civil record data for Fulton County, Georgia is unavailable due to a technical issue with their information system. At this time, there is no ETA for restoration of record access and no alternate option for record access is available. This outage is impacting all Consumer Reporting Agencies.
Our teams are monitoring the source in order to reinstate fulfillment as quickly as possible. We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Jan 30, 2024 @ 5:25 PM EST | United States
As of Tuesday, January 30, 2024, additional Kansas counties have completed updating their court case information. Sterling is now processing criminal records in the Kansas Judicial Branch counties that have updated court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch was made unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Jan 23, 2024 @ 11:06 AM EST | Global, United States
Starting Monday, January 22, 2024, Sterling is now processing criminal records in the 33 Kansas counties jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of the remaining counties. As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Jan 19, 2024 @ 12:46 PM EST | United States
As of Friday, January 19, 2024, winter storms impacting eastern, central, and western U.S. states may result in criminal, verification and drug & health screening service delays. Criminal and civil searches as well as verifications with external dependencies may be delayed. Additionally, drug and health testing may also be impacted in these areas due to specimen transit delays. Certain clinics, including Concentra, have issued a notice cancelling T-SPOT tuberculosis testing until Monday, January 22, 2024. It is recommended to contact testing sites in impacted areas to confirm hours of operation and available services before visiting.
We are closely monitoring the situation and will provide updates as they become available.
Dec 5, 2023 @ 8:23 AM EST | Global, United States
On Saturday, December 2, 2023, we started experiencing an issue that caused outdated data to display in the Sterling Analytics dashboards. As of 6:30 a.m. ET on Tuesday, December 5, 2023, this issue is resolved and data within the Sterling Analytics dashboards are now up-to-date and accurate. Thank you for your patience.
