Feb 18, 2025 @ 10:32 AM EST | United States
Starting Tuesday, February 18, 2025, a winter storm is impacting portions of Illinois, Indiana, Kansas, Missouri, and Tennessee, creating dangerous travel conditions and extended power outages that may result in possible criminal, civil, verification and drug & health screening service delays.
Criminal and civil searches as well as verifications with external dependencies may be delayed. U.S. identity support sites in the impacted area may also be closed, and users may experience higher than normal wait times at nearby locations outside of the impact area. Additionally, drug and health testing may be impacted in the area due to specimen transit delays. It is recommended that your candidates contact testing sites in the impacted area to confirm hours of operation and available services before visiting. Candidates should also be instructed to postpone any T-SPOT testing until Wednesday, February 19, 2025.
We are closely monitoring the situations and will provide updates as they become available.
Feb 13, 2025 @ 12:46 PM EST | United States
From 11:15 a.m. to 12:06 p.m. ET on Thursday, February 13, 2025, E-Verify services were unavailable due to technical issues with the E-Verify system. As of 12:06 p.m. ET, E-Verify has fully restored their system and services, and you are now able to create and manage E-Verify cases.
As a reminder, E-Verify cases must be created no later than the third business day after the employee starts work for pay. Thank you for your patience.
Feb 13, 2025 @ 12:01 PM EST | United States
We are currently investigating reports of a potential service interruption with E-Verify. Currently, the E-Verify service is experiencing service interruptions due to technical issues. While E-Verify is interrupted, Sterling I-9 clients may see delays in new case creation and continuation of cases. In addition, clients might not be able to take action on E-Verify cases. We apologize for the inconvenience and will share updates as they become available.
Feb 12, 2025 @ 12:28 PM EST | United States
Maryland Motor Vehicle Administration has notified us they are conducting upcoming maintenance on their Motor Vehicle Record system. MVR records will be unavailable for 23 hours starting Saturday, February 15, 2025 at 7:00 a.m. ET until Sunday, February 16, 2025 at 6:00 a.m. ET. As a result, Maryland MVR searches ordered during the maintenance period will be delayed until the system is restored.
We will be monitoring the state’s progress so that we can reinstate fulfillment as soon as possible. Thank you in advance for your patience.
Feb 11, 2025 @ 5:48 PM EST | United States
Starting Tuesday, February 11, 2025, three winter storms are anticipated to affect multiple areas across the US, creating dangerous travel conditions and extended power outages that may result in possible criminal, civil, verification and drug & health screening service delays. At least 26 states are expected to be impacted by the following storms:
- The first storm, beginning Tuesday, February 11, is anticipated to impact the Ohio River Valley and mid-Atlantic areas. Indiana, Kentucky, New Jersey, Virginia, Washington D.C., and West Virginia are under alert for snow and ice storms. Additionally, as a part of this storm, heavy rain is forecasted from Texas to Georgia, with flash flooding expected.
- The second storm, developing later on Tuesday, February 11, is forecast to impact areas from Colorado and Missouri to Illinois and Michigan with heavy snow, and will reach the east coast on Wednesday evening. Additionally, heavy rain is expected across the South, with possible flash flooding from Louisiana to North Carolina.
- The third storm is anticipated to bring heavy rains to Los Angeles and Southern California starting Wednesday, February 12, and may result in flash flooding on Thursday and Friday. This storm will move east and is expected to result in heavy snow in the Midwest by the weekend.
Criminal and civil searches as well as verifications with external dependencies may be delayed. U.S. identity support sites in the impacted areas may also be closed, and users may experience higher than normal wait times at nearby locations outside of the impact areas. Additionally, drug and health testing may be impacted in these areas due to specimen transit delays. It is recommended that your candidates contact testing sites in impacted areas to confirm hours of operation and available services before visiting. Candidates should also be instructed to postpone any T-SPOT testing until the roads and airports in their area are operating normally.
We are closely monitoring the situations and will provide updates as they become available.
Feb 4, 2025 @ 11:21 AM EST | Global, United States
As of Tuesday, February 4, 2025, the Purge functionality for Form I-9s – that help you manage removal of Form I-9s that have reached the USCIS retention period – is not working properly. You can still process Termination Date updates, but the purge or “delete” feature is not operational at this time. We will be removing the “Delete” button from the our Form I-9 “Term and Purge” page until the service can be restored. We are actively working to resolve, and will share updates as they become available. We apologize for the inconvenience.
