Feb 3, 2025 @ 7:14 PM EST | United States
Washington State Department of Licensing has notified us they are conducting upcoming maintenance on their Motor Vehicle Record (MVR) system. MVR records for Washington will be unavailable for 9 days starting Sunday, February 9, 2025 at 11:30 p.m. ET until Tuesday, February 18, 2025 at 10:00 a.m. ET. As a result, Washington State MVR searches ordered during the maintenance period will be delayed until the system is restored.
We will be monitoring the state’s progress so that we can reinstate fulfillment as soon as possible. Thank you in advance for your patience.
Jan 31, 2025 @ 10:47 AM EST | United States
As of Wednesday, January 29, 2025, we have secured alternate fulfillment for Riverside County, California criminal searches, with an estimated turnaround time of 48-72 hours. We anticipate the backlog of current searches will be cleared end of business, Thursday, February 6, 2025. Previously, we had reported that the online source for Riverside County criminal records was unavailable.
We are continuing to monitor the situation to resume online fulfillment as quickly as possible, and will share updates as they become available. Thank you for your patience.
Jan 28, 2025 @ 1:13 PM EST | United States
Starting Sunday, January 19, 2025, criminal searches in Riverside, California are delayed due to a county online source outage. At this time, there is no ETA for online service restoration. We are actively exploring alternate fulfillment options to help reduce the delay.
We are continuing to monitor the situation to resume online fulfillment as soon as possible and will share updates as they become available. Thank you for your patience.
Jan 21, 2025 @ 3:07 PM EST | United States
Starting Tuesday, January 21, 2025, a rare winter snowstorm is impacting states in the Southeast US – including Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, and Texas – creating dangerous travel conditions and extended power outages that may result in possible criminal, verification and drug & health screening service delays.
Criminal and civil searches as well as verifications with external dependencies may be delayed. US identity support sites in the impacted areas may also be closed, and users may experience higher than normal wait times at nearby locations outside of the impact areas. Additionally, drug and health testing may be impacted in these areas due to specimen transit delays. It is recommended that your candidates contact testing sites in impacted areas to confirm hours of operation and available services before visiting. Candidates should also be instructed to postpone any T-SPOT testing until the roads and airports in their area are operating normally.
We are closely monitoring the situations and will provide updates as they become available.
Jan 21, 2025 @ 10:48 AM EST | United States
The Social Security Administration (SSA) has announced it is conducting upcoming system maintenance on its Consent Based Social Security Number Verification (CBSV) service starting Sunday, February 9, 2025 at 7:00 a.m. ET until Monday, February 10, 2025 at 6:00 a.m. ET. CBSV services ordered during the maintenance period will be delayed until the system is restored.
We will be monitoring SSA progress so that we can process your requests as soon as possible. Thank you in advance for your patience.
Jan 10, 2025 @ 3:09 PM EST | United States
As of Friday, January 10, 2025, the following U.S. events are resulting in possible criminal, verification and drug & health screening service delays:
- Winter Storm Cora is creating dangerous travel conditions, delays and closures in the southeastern United States – Alabama, Arkansas, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Virginia – which may result in criminal, verification and drug & health screening service delays.
- Widespread wildfires in the Los Angeles, California area are resulting in local criminal, verification and drug & health screening service delays.
Criminal and civil searches as well as verifications with external dependencies may be delayed. U.S. identity support sites in the impacted areas may also be closed, and users may experience higher than normal wait times at nearby locations outside of the impact areas. Additionally, drug and health testing may be impacted in these areas due to specimen transit delays. It is recommended that your candidates contact testing sites in impacted areas to confirm hours of operation and available services before visiting. Candidates should also be instructed to postpone any T-SPOT testing until Monday, January 13, 2025.
We are closely monitoring the situations and will provide updates as they become available.
