Sep 9, 2022 @ 2:31 PM EDT | Global, United States
A third-party cloud service provider interruption caused Sterling system and service issues in the U.S. from 10:38 a.m. ET to 2:02 p.m. ET on Friday, September 9, 2022. Please note the provider interruption is now fully resolved.
While the underlying provider issue has been resolved, you (and your candidates) may continue to experience intermittent delays for a couple of hours as Sterling systems and services recover. Sterling teams are assessing impact across our services and are taking action to mitigate this impact with urgency and priority. We will continue to monitor the situation and will share updates as they become available.
Thank you for your patience.
Sep 9, 2022 @ 11:24 AM EDT | United States
Starting at 10:38 a.m. ET on Friday, September 9, 2022, Sterling started experiencing intermittent system and service issues due to a cloud provider disruption. At this time, our U.S. candidates and clients may be experiencing intermittent login issues and error messages within the Candidate and Client Hubs. We will continue to monitor the situation and will share updates as they become available. Thank you for your patience.
Aug 23, 2022 @ 2:47 PM EDT | United States
Starting Tuesday, August 23, 2022 at 2:10 p.m. ET, E-Verify is experiencing intermittent service interruptions due to technical issues. While E-Verify is unavailable, clients may see new and existing E-Verify cases show as “pending.” Clients might not be able to take action on E-Verify cases. We apologize for the inconvenience and will share updates as they become available.
Aug 15, 2022 @ 5:38 PM EDT | United States
From 12:29 p.m. to 5:01 p.m. ET on Monday, August 15, 2022, our Form I-9/E-Verify system was unavailable due to technical issues with our provider. As of 5:01 p.m. ET, our E-Verify provider has restored their system and employers are now able to fully access their E-Verify accounts and process cases.
As a reminder, E-Verify cases must be created no later than the third business day after the employee starts work for pay.
We apologize for any inconvenience this may have caused and appreciate your patience.
Aug 15, 2022 @ 12:52 PM EDT | United States
Starting Monday, August 15, 2022 at 12:29 p.m. ET, our Form I-9/E-Verify provider is currently unavailable due to technical issues. While Form I-9/E-Verify is unavailable, employers will not be able to access their Form I-9/E-Verify accounts. We apologize for the inconvenience and will share updates as they become available.
Jul 29, 2022 @ 4:34 PM EDT | United States
As of Friday, July 29, 2022, several U.S. states are being impacted by severe flooding, including Kentucky, Missouri, West Virginia, and Virginia. The severe flooding has created extensive damage to roads and buildings. Criminal and civil searches with external dependencies may experience delays across some counties in these states. Verifications with external dependencies may also experience delays. We are anticipating drug and health testing to also be impacted in some areas It is recommended to contact testing sites in impacted areas to confirm hours of operation before visiting. Additionally, the severe weather may impact specimen transit times to logistics issues created by the flooding and flood damage.
As a result of the flooding, please expect turnaround time delays for criminal searches, verifications, and drug and health testing. We are closely monitoring the situation and will provide updates as they become available.
