Nov 14, 2024 @ 7:37 PM EST | United States
Washington county and state criminal and civil records are currently unavailable due to an issue that has removed availability of the court’s online system. The issue started on Monday, November 4, 2024. There currently is no alternative source for Washington county and state records, and the court does not have an ETA for restoration of record availability. We are actively monitoring the situation and will provide updates as they become available.
Nov 11, 2024 @ 11:05 AM EST | Global, United States
Starting Thursday, October 31, 2024, criminal and civil record data for San Joaquin County, California is unavailable due to a technical issue with their information system. At this time, there is no ETA for restoration of online record access. While the county’s Public Access Terminals are available, they are operating with significant delay as there is no alternate option for record access. This outage is impacting all Consumer Reporting Agencies.
Nov 6, 2024 @ 2:07 PM EST | United States
Starting Tuesday, November 5, 2024, through Monday, November 11, 2024, the Missouri Department of Motor Vehicles will be conducting system maintenance on its network. As a result, Missouri driver records will be temporarily unavailable during this time. All driver record requests are expected to be processed immediately following restoration of the system on Monday, November 11.
We are monitoring the situation to resume fulfillment as quickly as possible, and will provide updates as they become available. Thank you in advance for your patience.
Oct 29, 2024 @ 10:34 AM EDT | Global, United States
In observance of these November 2024 holidays, some government offices, schools, and businesses will close:
- Diwali will be celebrated in Fiji, Guyana, India, Malaysia, Mauritius, Myanmar, Singapore, Sri Lanka Suriname, Tobago, and Trinidad, from Thursday, October 31, 2024, to Friday, November 1, 2024
- Day of the Dead (Finados) will be celebrated in Brazil on Saturday, November 2, 2024,
- All Saints’ Day (Día de todos los santos) will be celebrated in Colombia on Monday, November 4, 2024,
- Melbourne Cup will be celebrated in Australia (Victoria) on Tuesday, November 5, 2024,
- Cartagena’s Independence Day will be celebrated in Colombia on Monday, November 11, 2024,
- International Remembrance Day/Int’l Armistice Day will be observed in Europe and the Americas on Monday, November 11, 2024,
- Veterans Day will be observed in the US on Monday, November 11, 2024,
- Republic Proclamation Day will be celebrated in Brazil on Friday, November 15, 2024,
- Mexican Revolution Day will be observed in Mexico on Monday, November 18, 2024,
- Black Conscience Day will be observed in Rio de Janeiro (Brazil) on Wednesday, November 20, 2024,
- Thanksgiving Day will be celebrated in the US on Thursday, November 28, 2024,
As a result, criminal searches, drug and health testing, and verifications with external dependencies are expected to be delayed. We recommend candidates and employees scheduled for drug and/or health services call their selected testing site to verify hours of operation as some providers have modified hours.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Oct 8, 2024 @ 12:38 PM EDT | United States
Hurricane Milton is expected to make landfall in the US on Wednesday evening, October 9, 2024, impacting west-central Florida. Milton is the second hurricane to hit this area in less than two weeks. In anticipation of the hurricane’s impact, several of our drug and health network partners have issued a “Do Not Draw” alert for T-SPOT® TB tests starting today, Tuesday, October 8, 2024 and ending Thursday, October 10, 2024 due to specimen instability concerns. Since many clinics do not draw for T-SPOT® TB tests on Fridays, draws for these tests in most clinics will resume Monday, October 14.
Hurricane Milton is expected to create dangerous travel conditions, widespread flooding, and power failure in an area still devastated from the previous storm. As a result of the incoming storm:
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- Criminal, civil and verification searches with external dependencies may experience delays.
- US identity support sites in the impacted area may be closed – users may experience higher than normal wait times at nearby locations outside of the storm impact area.
- Drug and health testing may be delayed as clinic sites and laboratories in the impacted area may be closed until conditions are safe.
- Specimen transit times are expected to be impacted due to flight delays and cancellations.
- Candidates should be instructed to postpone any T-SPOT® testing until Monday, October 14.
- If needed, registration expiration dates may be extended to allow extra time to complete services.
- We also recommend that candidates and employees call their chosen clinic site to verify hours of operation before visiting.
We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
Oct 7, 2024 @ 11:20 AM EDT | United States
Our drug and health services provider, eScreen, has notified us they will be performing scheduled system maintenance starting Friday, October 11, 2024 at 9 p.m. ET to Sunday, October 13, 2024 at 9 p.m. ET. As a result, we are anticipating possible intermittent service outages that may impact site search availability and registrations as well as potential results delays for eScreen services during the maintenance window. If a registration is unsuccessful, it will be resubmitted by Sterling when the system is back online.
We will be monitoring eScreen orders during their scheduled maintenance, and will provide updates as they become available. Thank you for your patience.
