Service Advisory: Upcoming Social Security Administration system maintenance to cause CBSV processing delays

Jan 11, 2021 @ 10:17 AM EST | United States

Starting Sunday, January 17, 2021 at 6:00 a.m. through 6:00 a.m. ET, Tuesday, January 19, 2021. the Social Security Administration will be conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note services will be unavailable during the maintenance window, but we will process your requests as soon as we can. Thank you in advance for your patience.

Important Update: Social Security Administration releases new Consent Based Social Verification (CBSV) form

Jan 8, 2021 @ 4:09 PM EST | United States

The Social Security Administration (SSA) has issued a new SSA-89 form (version 12-2020) used to fulfill our Consent Based Social Verification (CBSV) service. The old version (02-2018) will still be accepted through September 2021, but we encourage you to begin using the new version, updated in our system, immediately. Please contact us if you have any questions. Thank you for your continued trust in Sterling.

Resolved Service Advisory: E-Verify is available

Jan 7, 2021 @ 2:00 AM EST | United States

E-Verify’s  temporary unavailability – confirmed to have occurred from Monday, January 4, 2021 at 1:53 p.m. though 8:06 p.m. ET on Tuesday, January 5, 2021 – may have impacted employer operations. Please note the system will automatically submit your cases now that E-Verify is back online, and the following policies were implemented to minimize the burden on both employers and employees. Thank you for your patience.

  • The “three-day rule” was suspended for impacted E-Verify cases. This does not affect Form I-9, Employment Eligibility Verification, requirements. Employers must still complete Form I-9 no later than the third business day after an employee starts work for pay, and comply with all other Form I-9 requirements.
  • The time period during which employees may resolve Tentative Nonconfirmations (TNCs) was extended. The number of days E-Verify was not available will not count toward the days employees have to begin resolving their TNCs.

E-Verify is unavailable

Jan 4, 2021 @ 6:05 PM EST | United States

As of 3:23 p.m. ET on Monday, January 4, 2021, E-Verify is unavailable for both standalone and integrated solutions. We are actively working with the provider to restore this service, and will provide updates as they become available. Once restored, the system will automatically submit your cases when E-Verify is back online. Thank you for your patience.