System and Service Updates
Temporary eScreen supply shipment delays expected in July
Our drug and health services provider, eScreen, has notified us that they are conducting an inventory review at their supply warehouse from Thursday, July 11 through Monday, July 15, 2024. During this time period, orders for Point of Collection Tests, specimen cups,...
Maryland criminal court online record access restored, searches returned to normal turnaround times
As of Tuesday, June 4, 2024, Maryland criminal court online record access has been restored and the search turnaround times in Maryland have been returned to normal. As a reminder, on Wednesday, May 1, 2024, criminal records for the state of Maryland became...
Kansas multi-county criminal and civil search delays
Recently, Kansas multi-county criminal and civil searches became delayed due to intermittent access with the online source. At this time, we are actively working to minimize delays and are exploring alternate options to restore turnaround times more quickly. We are...
Department of Justice (DOJ) National Sex Offender automated search backlog cleared
On Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender public website (NSOPW) became unavailable due to a data source outage. To minimize impact duration, Sterling secured an alternate method of automated fulfillment on Sunday, May 5, 2024...
Criminal, verification, and drug & health delays in midwestern and eastern US due to severe weather
As of Thursday, May 9, 2024, severe weather impacting the midwestern and eastern US may result in criminal, verification, and drug & health screening service delays due to hazardous operating conditions. Tornado activity in these areas is creating unpredictable...
Department of Justice (DOJ) National Sex Offender public website is now available
Starting on Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to a data source outage. As of Sunday, May 5, 2024, the California and Delaware Sex Offender Registries became available, however,...
Maryland criminal court search delays
On Wednesday, May 1, 2024, county and state-level criminal records for the state of Maryland became unavailable due to intermittent access issues with the online source. In the meantime, we have secured a provider as an alternative fulfillment method, but please...
Update: Department of Justice (DOJ) National Sex Offender workaround in California and Delaware
As previously communicated on Thursday, May 2, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to a data source outage that started on Wednesday, May 1, 2024. As of Friday, May 3, 2024, the California and...