System and Service Updates
Michigan State date of birth (DOB) rules temporarily put on hold
On Thursday, June 30 at 4:30 p.m. ET, the Michigan Supreme Court issued an order that delays the implementation of their rule which would make dates of birth (DOB) unavailable. The implementation date has been changed from July 1, 2021 to January 1, 2022. As a result,...
System Alert: Planned maintenance rescheduled to July 1
Sterling's planned maintenance has been rescheduled from Monday, June 28, 2021 from 3:00 a.m. to 3:30 a.m. ET to Thursday, July 1, 2021 from 3:00 a.m. to 3:30 a.m ET. As a result, you may experience intermittent system outages or service disruptions during this...
Service Advisory: Cobb, Georgia county criminal searches are unavailable
As of Friday, June 25, 2021, Cobb, Georgia county criminal searches are unavailable due to an online source issue, and they are working to determine a date of restoration. We will communicate updates as they become available. Thank you for your patience.
Service Advisory: Turnaround time delays for some California county criminal searches
On Thursday, June 24, 2021, Sterling started experiencing turnaround time delays for some California county criminal search requests. Impacted California counties include Fresno, Kern, King, Riverside, Santa Clara, Tulare, Ventura and Yuba. As a result, turnaround...
Service Advisory: Michigan Court Rules on Date of Birth (DOB)
Effective Thursday, July 1, 2021, Michigan will implement new court rules that will remove date of birth (DOB) from court records. Sterling will continue to fulfill searches for all counties in Michigan, but without the DOB to use as an identifier there will be an...
Service Advisory: Upcoming Juneteenth and 4th of July holidays will delay criminal, verification and drug and health testing services
In observance of Juneteenth on Friday, June 18 – Saturday, June 19, 2021 and 4th of July on Sunday, July 4 – Monday, July 5, 2021, several U.S. courthouses, schools in session, and businesses will close. As a result, criminal searches, drug and health testing and...
2021 Motor Vehicle Records (MVR) fee increase in Pennsylvania, Wyoming, Nebraska and Oregon
Starting July 1, 2021, the states of Pennsylvania, Wyoming, Nebraska and Oregon will increase the fee for driver record searches. Please note: Pennsylvania – The fee for a PennDOT driver record will increase to $14.00 as of July 1, 2021.This increase is in alignment...
Illinois Motor Vehicle Record (MVR) searches now available
Motor Vehicle Records (MVR) searches in Illinois were unavailable from Thursday, June 10 through Tuesday, June 15, 2021 due to an online system outage. With restoration of the website on Tuesday, June 15, 2021, our fulfillment team has now processed all impacted...