System and Service Updates
Important Update: Social Security Administration releases new Consent Based Social Verification (CBSV) form
The Social Security Administration (SSA) has issued a new SSA-89 form (version 12-2020) used to fulfill our Consent Based Social Verification (CBSV) service. The old version (02-2018) will still be accepted through September 2021, but we encourage you to begin using...
Resolved Service Advisory: Clark, Nevada county criminal searches are available
Clark, Nevada county criminal searches became unavailable on Monday, January 4, 2021. Please be advised the system issue got resolved on Friday, January 8, 2021, and pending searches will be processed by end of day. Thank you for your patience.
Resolved Service Advisory: E-Verify is available
E-Verify's temporary unavailability – confirmed to have occurred from Monday, January 4, 2021 at 1:53 p.m. though 8:06 p.m. ET on Tuesday, January 5, 2021 – may have impacted employer operations. Please note the system will automatically submit your cases now that...
E-Verify is unavailable
As of 3:23 p.m. ET on Monday, January 4, 2021, E-Verify is unavailable for both standalone and integrated solutions. We are actively working with the provider to restore this service, and will provide updates as they become available. Once restored, the system will...
Kansas District Court Public Access Portal is available
The Kansas District Court Public Access Portal became unavailable on Wednesday, December 16, 2020. Please be advised the technical issues got resolved on Tuesday, December 22, 2020, and pending searches will be processed by end of day. Thank you for your patience.
Resolved Service Advisory: Bowie, Texas county criminal searches are available
Bowie, Texas county criminal searches became unavailable on Tuesday, December 8, 2020. Please be advised fulfillment resumed on Wednesday, December 16, 2020, and pending searches will take three to five business days to process. Thank you for understanding.
COVID-19 impact on Sterling’s global services
In light of the growing impact of the novel Coronavirus, COVID-19, the Sterling team has been enacting the necessary contingencies for our business operations throughout the world. For more information, visit https://www.sterlingcheck.com/covid-19/. As with all...
Important Update: Consent form required for Commercial Driver License Information System (CDLIS) searches
Starting Monday, January 4, 2021, all Commercial Driver License Information System (CDLIS) searches will require a standard consent form on file before Sterling can process the search. Moving forward, please upload the consent and disclosure form from your candidates,...