System and Service Updates
Criminal records for Michigan statewide and 47 Michigan counties currently unavailable
As of Thursday, September 19, 2024, criminal records for the Michigan statewide and 47 Michigan counties became unavailable due to an issue with their court record system. At this time, the court does not have an ETA for online service restoration; delays are...
Upcoming scheduled Social Security Administration system maintenance may result in CBSV processing delays
The Social Security Administration (SSA) is conducting upcoming system maintenance on its Consent Based Social Security Number Verification (CBSV) service. As a result, CBSV records will be unavailable from Friday, September 27, 2024 at 9:00 p.m. ET until Thursday,...
Criminal, civil, verifications, identity and drug & health testing delays expected along the US Gulf Coast due to Hurricane Francine
Hurricane Francine made its landfall along the US Gulf Coast this evening, Wednesday, September 11, 2024, impacting Louisiana and Mississippi with possible additional impact forecasted in Southern Alabama and the Florida Panhandle. These areas are at high risk for...
September 2024 holidays may result in screening service delays
In observance of the September 2024 holidays noted below, some government offices, schools, and businesses around the world will close: Labor Day will be observed in Canada and the US on Monday, September 2, 2024 Independence Day will be observed in Brazil on...
Online access issues in multiple US counties results in service delays
Starting Thursday, August 22, 2024, Sterling is experiencing online access issues in multiple US counties. As a result, delays for criminal and civil records in the following jurisdictions may be expected: California: Alameda, Santa Barbara, Santa Cruz Georgia:...
Resolved- SterlingONE Platform Performance Issues
As of Friday morning, 8/23/24, we have resolved the performance issues that were causing the SterlingONE service interruption. All services are now working as expected and we will continue to monitor this issue accordingly. Clients should reach out to Sterling via...
SterlingOne Platform Performance Issues
Starting the morning of August 22nd, the SterlingONE platform began experiencing performance issues. Several updates were made to the systems resulting in some improvements. We will continue to monitor progress and address any additional concerns.
Delaware Clean Slate Act expansion effective August 1, 2024
Summary: On November 8, 2021, John Carney, the governor of the state of Delaware, signed Delaware's Clean Slate laws Senate Bill 111 and Senate Bill 112, expanding access to Delaware's mandatory expungement process. The legislation was introduced in two stages: The...