System and Service Updates
Multiple Sterling platforms and services impacted due to AWS outage
On Tuesday, July 30, 2024 at approximately 6:06 p.m. ET, you may have started experiencing intermittent Sterling system and service issues due to a widespread outage from our AWS provider. As a result, some U.S. clients are currently unable to submit orders via the...
National Sex Offender Public Website service delays continue due to state source availability issues
Continuing National Sex Offender Public Website (NSOPW) source availability issues over the weekend have resulted in an increased backlog of NSOPW searches as of today, Monday, July 29, 2024. On Friday, July 26, 2024, we communicated that the NSOPW had been...
National Sex Offender Public Website service delays due to intermittent source availability
Recently, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) has been experiencing intermittent availability due to data source issues with multiple states. As a result, NSOPW search fulfillment is currently delayed. With online source...
Los Angeles County criminal and civil court sources now available
As of Thursday, July 25, 2024, Los Angeles County, California criminal and civil court sources are restored and searches are being processed. We estimate the backlog of searches that do not require additional research will be cleared by end of business, Monday, July...
SterlingONE login and order submission now available
On Wednesday, July 24, 2024, from 7:49 p.m. to 9:42 p.m. ET, you may have experienced error messages while logging in or placing orders due to a system issue. Please be advised functionality has been restored as of 9:42 p.m. ET on July 24, 2024. If you were unable to...
Los Angeles County criminal and civil court records unavailable due to court system issue
Criminal and civil record data for Los Angeles County, California is unavailable due to a technical issue with the court's information system that started Friday, July 19, 2024. The issue, which affects all Consumer Reporting Agencies, is impacting availability of all...
Quest drug registration now available, services delays anticipated as systems are restored
Drug service registration for Quest Diagnostics clinic locations is now restored. Previously, we had reported that beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage caused Quest Diagnostics to be intermittently available. As...
Global information outage causing drug and health services impact starting July 19, 2024
Beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage is causing disruption of drug and health services and support as well as shipping delays. As a result of the outage: Patient Services Center Custom Contact teams are operating...