System and Service Updates
Sterling fulfillment update for Del Norte County, California
Recently, we communicated that three California Counties - Glenn, Orange, and San Luis Obispo - removed date of birth from records available on their court’s website and their Public Access Terminals. The removal of this information from public records is expected to...
Sterling fulfillment update for Glenn County, California
Last Friday, July 5, 2024, we communicated that two California Counties - San Luis Obispo and Orange - recently removed date of birth (DOB) from records available on their court’s website and their Public Access Terminals. The removal of this information from public...
Criminal, civil, verifications, identity and drug & health testing delays expected in Texas due to Hurricane Beryl
Hurricane Beryl made landfall on Monday, July 8, 2024, impacting the west Texas coastline and Houston area. The area is experiencing dangerous travel conditions, widespread flooding, and power failure. As a result, criminal, civil and verification searches with...
Missouri court system online source now available
From Monday, July 1, 2024 to Friday, July 5, 2023, Missouri county criminal and civil searches experienced delays across the state due to an issue with the court’s online source. The issue with the online Missouri Court System was resolved on Friday, July 5, 2024, and...
Sterling fulfillment update for San Luis Obispo and Orange Counties, California
Recently, two California Counties - San Luis Obispo and Orange - removed date of birth from records available on their court’s website and their Public Access Terminals, reducing the identifiers available to match records to individuals. San Luis Obispo redacted date...
Missouri criminal and civil search delays due to an outage of the court system online source
Starting Monday, July 1, 2024, Missouri criminal and civil records are delayed due to an outage of the Missouri Court System online source that is impacting all Consumer Reporting Agencies (CRAs). At this time, we do not have an ETA for source restoration. We are...
eScreen cancels planned July 2024 inventory review
Our drug and health services provider, eScreen, has notified us they are cancelling their supply warehouse inventory review originally scheduled for July 11-15, 2024. As a result, you can expect normal supply fulfillment turnaround times during this timeframe. eScreen...
FACIS searches and Medical Sanctions monitoring experiencing fulfillment delays due to provider system maintenance
The Sterling provider that conducts all levels of Fraud and Abuse Control Information System (FACIS) searches and Medical Sanction monitoring has notified us that they are conducting unscheduled emergency system maintenance. The emergency maintenance window started...