Aug 16, 2024 @ 4:17 PM EDT | Global, United States
The Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) continues to be intermittently available due to data source issues with multiple states. As a result, ongoing service turnaround time delays are impacting Sterling as well as other Consumer Reporting Agencies using the NSOPW. Sterling is engaged with NSOPW sources and we are actively working on finding alternate options to resolve the delays. We will provide updates as they become available. Thank you for your patience.
Aug 8, 2024 @ 3:52 PM EDT | Global, United States
Hurricane Debby made its final landfall in the Southeast US today, Thursday, August 8, 2024, impacting North and South Carolina. Its impact is expected to progress upward through the Mid-Atlantic and Northeast states. The area is now under a tornado watch and is currently experiencing dangerous travel conditions, widespread flooding, and power failure. As a result, criminal, civil and verification searches with external dependencies may experience delays. U.S. identity support sites in the impacted area may be closed – users may experience higher than normal wait times at nearby locations outside of the storm impact area. Drug and health testing may be delayed as clinic sites and laboratories in the impacted area may be closed until conditions are safe. Additionally, specimen transit times are expected to be impacted due to flight delays and cancellations. We recommend that candidates and employees call their chosen clinic site to verify hours of operation before visiting. We are monitoring the situation and will provide updates as they become available. Thank you for your patience.
Jul 31, 2024 @ 12:13 PM EDT | Canada, Global, United States
In observance of the August 2024 holidays noted below, some government offices, schools, and businesses around the world will close:
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Civic Holiday will be observed in Canada on Monday, August 5, 2024
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Battle of Boyacá will be observed in Colombia on Wednesday, August 7, 2024
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National Day will be observed in Singapore on Friday, August 9, 2024
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Independence Day will be observed in India on Thursday, August 15, 2024
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Assumption Day will be observed in Europe, South America, Caribbean, and Africa on Thursday, August 15, 2024
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Assumption of Virgin Mary (Asunción de la Virgen) will be observed in Colombia on Monday, August 19, 2024
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Summer Bank Holiday will be observed in United Kingdom on Monday, August 26, 2024
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National Day will be observed in Malaysia on Saturday, August 31, 2024
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Jul 29, 2024 @ 3:34 PM EDT | Global, United States
Continuing National Sex Offender Public Website (NSOPW) source availability issues over the weekend have resulted in an increased backlog of NSOPW searches as of today, Monday, July 29, 2024.
On Friday, July 26, 2024, we communicated that the NSOPW had been experiencing intermittent availability due to data source issues with multiple states. As a result, NSOPW search fulfillment was delayed. We expected that online source availability would improve during non-business hours, and the current backlog would be cleared by start of business, Monday, July 29, 2024. However, due to ongoing issues with multiple state sources over the weekend, searches continue to be delayed. We are actively monitoring the NSOPW availability, and will provide ongoing updates as they become available.
Jul 26, 2024 @ 12:32 PM EDT | Global, United States
Recently, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) has been experiencing intermittent availability due to data source issues with multiple states. As a result, NSOPW search fulfillment is currently delayed. With online source availability improved during non-business hours, we anticipate the current backlog will be cleared by start of business, Monday, July 29, 2024. We are actively monitoring the source availability, and will provide updates as they become available. Thank you for your patience.
Jul 26, 2024 @ 11:03 AM EDT | Global, United States
As of Thursday, July 25, 2024, Los Angeles County, California criminal and civil court sources are restored and searches are being processed. We estimate the backlog of searches that do not require additional research will be cleared by end of business, Monday, July 29, 2024. Records requiring additional research in LA County are expected to experience extended delays due to backlog.
Previously, we communicated that criminal and civil record data for Los Angeles County, California was unavailable due to a technical issue with the county information system that started Friday, July 19, 2024. The issue, which affected all Consumer Reporting Agencies, impacted availability of all Los Angeles County court record sources, including access to the public access terminals. There were no alternate options for record access. We appreciate your patience and thank you for your continued partnership.
