Jul 22, 2024 @ 6:45 PM EDT | Global, United States
Criminal and civil record data for Los Angeles County, California is unavailable due to a technical issue with the court’s information system that started Friday, July 19, 2024. The issue, which affects all Consumer Reporting Agencies, is impacting availability of all Los Angeles County court record sources, including access to the public access terminals. At this time, there is no ETA for system restoration and no alternate option for record access is available. Our teams are monitoring the source in order to reinstate fulfillment as quickly as possible.
We will provide updates as new information becomes available. Thank you for your continued partnership.
Jul 19, 2024 @ 3:44 PM EDT | Global, United States
Drug service registration for Quest Diagnostics clinic locations is now restored. Previously, we had reported that beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage caused Quest Diagnostics to be intermittently available. As a result, Sterling temporarily disabled drug registrations for this service partner. At this time, you can successfully register services with Quest Diagnostics using your standard process.
While the drug registration issue has been resolved, we anticipate continued screening service delays and reduced capacity for provider support as systems are restored. These delays may include:
- Patient Services Center Customer Contact teams operating with reduced capacity with candidates experiencing longer wait times and service times.
- Extended drug and health specimen and supply transit times due to flight logistics issues
- Extended fulfillment turnaround times for criminal and verification services performed at sources impacted by system outages.
We are continuing to monitor the situation and will provide additional updates if necessary. Thank you for your patience. We appreciate your ongoing partnership.
Jul 19, 2024 @ 11:23 AM EDT | Global, United States
Beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage is causing disruption of drug and health services and support as well as shipping delays. As a result of the outage:
- Patient Services Center Custom Contact teams are operating with reduced capacity, so candidates may experience longer wait times and service times.
- Sterling has temporarily disabled drug registrations for Quest Diagnostics due to intermittent availability.
- The outage is impacting drug and health specimen and supply transit times due to flight logistics issues.
Please note that Sterling’s systems are not directly impacted by the situation. We are monitoring our partners for additional impact, if any, and will share updates as they become available. Thank you for your patience.
Jul 16, 2024 @ 5:45 PM EDT | Global, United States
Recently, we communicated that three California Counties – Glenn, Orange, and San Luis Obispo – removed date of birth from records available on their court’s website and their Public Access Terminals. The removal of this information from public records is expected to increase delays for criminal and civil searches requiring additional research. Del Norte County now joins the list of California counties that have removed the date of birth from the records available on their court’s website and the Public Access Terminals, reducing the identifiers available to match records to individuals. As a result of this change, delays are now anticipated for Del Norte County criminal and civil searches that require additional research. This change is impacting all Consumer Reporting Agencies (CRAs). We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
Jul 9, 2024 @ 1:28 PM EDT | Global, United States
Last Friday, July 5, 2024, we communicated that two California Counties – San Luis Obispo and Orange – recently removed date of birth (DOB) from records available on their court’s website and their Public Access Terminals. The removal of this information from public records is expected to increase delays for criminal and civil searches requiring additional research. On Monday, July 1, 2024, Glenn County, California also removed the date of birth from the records available on their court’s website and the Public Access Terminals, reducing the identifiers available to match records to individuals. As a result of this change, delays are now anticipated for Glenn County criminal and civil searches that require additional research. This change is impacting all Consumer Reporting Agencies (CRAs). We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
Jul 8, 2024 @ 3:19 PM EDT | Global, United States
Hurricane Beryl made landfall on Monday, July 8, 2024, impacting the west Texas coastline and Houston area. The area is experiencing dangerous travel conditions, widespread flooding, and power failure. As a result, criminal, civil and verification searches with external dependencies may experience delays. U.S. identity support sites in the impacted area may be closed – users may experience higher than normal wait times at nearby locations outside of the storm impact area. Drug and health testing may be delayed as clinic sites and laboratories in the impacted area may be closed until conditions are safe. Additionally, specimen transit times are expected to be impacted due to flight delays and cancellations. We recommend that candidates and employees call their chosen clinic site to verify hours of operation before visiting. We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
