System and Service Updates
Resolved – SterlingOne Candidate Export Not Processing
This issue affecting SterlingOne was resolved at 12:38 PM ET. Service is restored and performance is restored back to normal.
SterlingONE Candidate Export Process Impacted
Starting at 7:30 AM ET on August 21, 2024 we identified an issue with SterlingONE's automated Candidate export process. This issue might cause limited clients setup for automated candidate export to not receive their exports via SFTP. This may also result in...
Upcoming eScreen system maintenance may impact site search and registration availability and delay results
Our drug and health services provider, eScreen, has notified us they will be performing scheduled system maintenance from 9 p.m. ET Friday, August 23rd to 9 p.m. ET Sunday, August 25, 2024. As a result, we are anticipating possible intermittent service outages that...
National Sex Offender Public Website service delays continue with data source experiencing ongoing intermittent availability
The Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) continues to be intermittently available due to data source issues with multiple states. As a result, ongoing service turnaround time delays are impacting Sterling as well as other Consumer...
Criminal, civil, verifications, identity and drug & health testing delays expected in Southeast US due to Hurricane Debby
Hurricane Debby made its final landfall in the Southeast US today, Thursday, August 8, 2024, impacting North and South Carolina. Its impact is expected to progress upward through the Mid-Atlantic and Northeast states. The area is now under a tornado watch and is...
National Sex Offender Public Website service delays improved, data source continues to experience intermittent availability
While the National Sex Offender Public Website (NSOPW) source continues to experience intermittent availability due to data source issues, during non-business hours the website has been sufficiently available to allow processing of our search backlog. With current...
August 2024 holidays may result in screening service delays
In observance of the August 2024 holidays noted below, some government offices, schools, and businesses around the world will close: Civic Holiday will be observed in Canada on Monday, August 5, 2024 Battle of Boyacá will be observed in Colombia on Wednesday, August...
AWS provider outage resolved
An Amazon Web Services (AWS) outage caused Sterling system and service issues on Tuesday, July 30, 2024 from 6:06 p.m. to 10:57 p.m. ET in the US. Please note the outage is now fully resolved. During the outage, U.S. clients may have experienced intermittent system...