From Monday, July 1, 2024 to Friday, July 5, 2023, Missouri county criminal and civil searches experienced delays across the state due to an issue with the court’s online source. The issue with the online Missouri Court System was resolved on Friday, July 5, 2024, and we have returned to standard processing times, as all backlogs have now been cleared. Thank you for your patience.
Recently, two California Counties – San Luis Obispo and Orange – removed date of birth from records available on their court’s website and their Public Access Terminals, reducing the identifiers available to match records to individuals. San Luis Obispo redacted date of birth on Friday, June 21, 2024 and Orange County took the same action on Monday, July 1, 2024. These changes are impacting all Consumer Reporting Agencies (CRAs). We are actively reviewing our options for matching records in both jurisdictions. In the meantime, as a result of this change, we anticipate delays for searches requiring additional research in San Luis Obispo and Orange Counties. We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
Starting Monday, July 1, 2024, Missouri criminal and civil records are delayed due to an outage of the Missouri Court System online source that is impacting all Consumer Reporting Agencies (CRAs). At this time, we do not have an ETA for source restoration. We are actively monitoring the situation and assessing alternative options. Updates will be provided as they become available. Thank you for your patience.
Our drug and health services provider, eScreen, has notified us they are cancelling their supply warehouse inventory review originally scheduled for July 11-15, 2024. As a result, you can expect normal supply fulfillment turnaround times during this timeframe. eScreen will reschedule their inventory review for later in the year. Previously, we reported eScreen was conducting an inventory review from Thursday, July 11 through Monday, July 15, 2024 and supply fulfillment delays potentially through Friday, July 19, 2024 were anticipated.
The Sterling provider that conducts all levels of Fraud and Abuse Control Information System (FACIS) searches and Medical Sanction monitoring has notified us that they are conducting unscheduled emergency system maintenance. The emergency maintenance window started Tuesday, June 18, 2024 at 7:00 p.m. ET and is expected to continue through today, Wednesday, June 19, 2024 at 10:00 p.m. ET. As a result of the emergency maintenance, we are anticipating fulfillment delays of 24 to 48 hours.
We are actively monitoring the situation to reinstate fulfillment as quickly as possible, and will provide updates as they become available. Thank you for your patience.
Our drug and health services provider, eScreen, has notified us that they are conducting an inventory review at their supply warehouse from Thursday, July 11 through Monday, July 15, 2024. During this time period, orders for Point of Collection Tests, specimen cups, chain of custody forms, and other consumable supplies will not be fulfilled. Supply fulfillment will resume processing on Tuesday, July 16, 2024, but may experience delays through Friday, July 19, 2024 due to the backlog. If you anticipate ordering eScreen supplies during this timeframe, we encourage you to place your order before Tuesday, July 9 to avoid delays. Overnight orders received by eScreen before 2 p.m. ET Wednesday, July 10 will process normally. Thank you for your partnership.