Jul 9, 2024 @ 1:28 PM EDT | Global, United States
Last Friday, July 5, 2024, we communicated that two California Counties – San Luis Obispo and Orange – recently removed date of birth (DOB) from records available on their court’s website and their Public Access Terminals. The removal of this information from public records is expected to increase delays for criminal and civil searches requiring additional research. On Monday, July 1, 2024, Glenn County, California also removed the date of birth from the records available on their court’s website and the Public Access Terminals, reducing the identifiers available to match records to individuals. As a result of this change, delays are now anticipated for Glenn County criminal and civil searches that require additional research. This change is impacting all Consumer Reporting Agencies (CRAs). We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
Jul 8, 2024 @ 3:19 PM EDT | Global, United States
Hurricane Beryl made landfall on Monday, July 8, 2024, impacting the west Texas coastline and Houston area. The area is experiencing dangerous travel conditions, widespread flooding, and power failure. As a result, criminal, civil and verification searches with external dependencies may experience delays. U.S. identity support sites in the impacted area may be closed – users may experience higher than normal wait times at nearby locations outside of the storm impact area. Drug and health testing may be delayed as clinic sites and laboratories in the impacted area may be closed until conditions are safe. Additionally, specimen transit times are expected to be impacted due to flight delays and cancellations. We recommend that candidates and employees call their chosen clinic site to verify hours of operation before visiting. We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
Jul 5, 2024 @ 12:36 PM EDT | Global, United States
From Monday, July 1, 2024 to Friday, July 5, 2023, Missouri county criminal and civil searches experienced delays across the state due to an issue with the court’s online source. The issue with the online Missouri Court System was resolved on Friday, July 5, 2024, and we have returned to standard processing times, as all backlogs have now been cleared. Thank you for your patience.
Jul 5, 2024 @ 12:25 PM EDT | Global, United States
Recently, two California Counties – San Luis Obispo and Orange – removed date of birth from records available on their court’s website and their Public Access Terminals, reducing the identifiers available to match records to individuals. San Luis Obispo redacted date of birth on Friday, June 21, 2024 and Orange County took the same action on Monday, July 1, 2024. These changes are impacting all Consumer Reporting Agencies (CRAs). We are actively reviewing our options for matching records in both jurisdictions. In the meantime, as a result of this change, we anticipate delays for searches requiring additional research in San Luis Obispo and Orange Counties. We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
Jul 1, 2024 @ 5:16 PM EDT | Global, United States
Our drug and health services provider, eScreen, has notified us they are cancelling their supply warehouse inventory review originally scheduled for July 11-15, 2024. As a result, you can expect normal supply fulfillment turnaround times during this timeframe. eScreen will reschedule their inventory review for later in the year. Previously, we reported eScreen was conducting an inventory review from Thursday, July 11 through Monday, July 15, 2024 and supply fulfillment delays potentially through Friday, July 19, 2024 were anticipated.
Jun 19, 2024 @ 3:11 PM EDT | Global, United States
The Sterling provider that conducts all levels of Fraud and Abuse Control Information System (FACIS) searches and Medical Sanction monitoring has notified us that they are conducting unscheduled emergency system maintenance. The emergency maintenance window started Tuesday, June 18, 2024 at 7:00 p.m. ET and is expected to continue through today, Wednesday, June 19, 2024 at 10:00 p.m. ET. As a result of the emergency maintenance, we are anticipating fulfillment delays of 24 to 48 hours.
We are actively monitoring the situation to reinstate fulfillment as quickly as possible, and will provide updates as they become available. Thank you for your patience.
