Jul 26, 2024 @ 11:03 AM EDT | Global, United States
As of Thursday, July 25, 2024, Los Angeles County, California criminal and civil court sources are restored and searches are being processed. We estimate the backlog of searches that do not require additional research will be cleared by end of business, Monday, July 29, 2024. Records requiring additional research in LA County are expected to experience extended delays due to backlog.
Previously, we communicated that criminal and civil record data for Los Angeles County, California was unavailable due to a technical issue with the county information system that started Friday, July 19, 2024. The issue, which affected all Consumer Reporting Agencies, impacted availability of all Los Angeles County court record sources, including access to the public access terminals. There were no alternate options for record access. We appreciate your patience and thank you for your continued partnership.
Jul 25, 2024 @ 11:29 AM EDT | United States
On Wednesday, July 24, 2024, from 7:49 p.m. to 9:42 p.m. ET, you may have experienced error messages while due to a system issue. Please be advised functionality has been restored as of 9:42 p.m. ET on July 24, 2024. If you were unable to login or submit an order during this timeframe, please resubmit your order for processing. We apologize for any inconvenience this may have caused.
Jul 22, 2024 @ 6:45 PM EDT | Global, United States
Criminal and civil record data for Los Angeles County, California is unavailable due to a technical issue with the court’s information system that started Friday, July 19, 2024. The issue, which affects all Consumer Reporting Agencies, is impacting availability of all Los Angeles County court record sources, including access to the public access terminals. At this time, there is no ETA for system restoration and no alternate option for record access is available. Our teams are monitoring the source in order to reinstate fulfillment as quickly as possible.
We will provide updates as new information becomes available. Thank you for your continued partnership.
Jul 19, 2024 @ 3:44 PM EDT | Global, United States
Drug service registration for Quest Diagnostics clinic locations is now restored. Previously, we had reported that beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage caused Quest Diagnostics to be intermittently available. As a result, Sterling temporarily disabled drug registrations for this service partner. At this time, you can successfully register services with Quest Diagnostics using your standard process.
While the drug registration issue has been resolved, we anticipate continued screening service delays and reduced capacity for provider support as systems are restored. These delays may include:
- Patient Services Center Customer Contact teams operating with reduced capacity with candidates experiencing longer wait times and service times.
- Extended drug and health specimen and supply transit times due to flight logistics issues
- Extended fulfillment turnaround times for criminal and verification services performed at sources impacted by system outages.
We are continuing to monitor the situation and will provide additional updates if necessary. Thank you for your patience. We appreciate your ongoing partnership.
Jul 19, 2024 @ 11:23 AM EDT | Global, United States
Beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage is causing disruption of drug and health services and support as well as shipping delays. As a result of the outage:
- Patient Services Center Custom Contact teams are operating with reduced capacity, so candidates may experience longer wait times and service times.
- Sterling has temporarily disabled drug registrations for Quest Diagnostics due to intermittent availability.
- The outage is impacting drug and health specimen and supply transit times due to flight logistics issues.
Please note that Sterling’s systems are not directly impacted by the situation. We are monitoring our partners for additional impact, if any, and will share updates as they become available. Thank you for your patience.
Jul 16, 2024 @ 5:45 PM EDT | Global, United States
Recently, we communicated that three California Counties – Glenn, Orange, and San Luis Obispo – removed date of birth from records available on their court’s website and their Public Access Terminals. The removal of this information from public records is expected to increase delays for criminal and civil searches requiring additional research. Del Norte County now joins the list of California counties that have removed the date of birth from the records available on their court’s website and the Public Access Terminals, reducing the identifiers available to match records to individuals. As a result of this change, delays are now anticipated for Del Norte County criminal and civil searches that require additional research. This change is impacting all Consumer Reporting Agencies (CRAs). We are closely monitoring the situation, and will provide updates as they become available. Thank you for your patience. We appreciate your partnership.
