Jun 17, 2024 @ 12:11 PM EDT | Global, United States
Our drug and health services provider, eScreen, has notified us that they are conducting an inventory review at their supply warehouse from Thursday, July 11 through Monday, July 15, 2024. During this time period, orders for Point of Collection Tests, specimen cups, chain of custody forms, and other consumable supplies will not be fulfilled. Supply fulfillment will resume processing on Tuesday, July 16, 2024, but may experience delays through Friday, July 19, 2024 due to the backlog. If you anticipate ordering eScreen supplies during this timeframe, we encourage you to place your order before Tuesday, July 9 to avoid delays. Overnight orders received by eScreen before 2 p.m. ET Wednesday, July 10 will process normally. Thank you for your partnership.
Jun 4, 2024 @ 2:37 PM EDT | Global, United States
As of Tuesday, June 4, 2024, Maryland criminal court online record access has been restored and the search turnaround times in Maryland have been returned to normal. As a reminder, on Wednesday, May 1, 2024, criminal records for the state of Maryland became unavailable due to access issues with the online source. As a temporary measure, we had secured an alternate provider with longer turnaround times until the online source was restored. Thank you for your patience.
May 31, 2024 @ 3:48 PM EDT | Global, United States
Recently, Kansas multi-county criminal and civil searches became delayed due to intermittent access with the online source. At this time, we are actively working to minimize delays and are exploring alternate options to restore turnaround times more quickly.
We are monitoring the situation and will provide updates as they become available. Thank you for your patience.
May 14, 2024 @ 3:34 PM EDT | Global, United States
On Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender public website (NSOPW) became unavailable due to a data source outage. To minimize impact duration, Sterling secured an alternate method of automated fulfillment on Sunday, May 5, 2024 for impacted DOJ NSOPW searches by directly connecting to California and Delaware Sex Offender Registries.
As of Monday, May 13, 2024, please note the following updates:
- After having a significant backlog of automated DOJ NSOPW searches last week, we returned to business as usual on Monday, May 13, 2024.
- Pending DOJ NSOPW requests requiring additional manual fulfillment steps continue to experience processing delays but we expect to return to business as usual by Monday, May 20, 2024.
We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
May 9, 2024 @ 7:57 PM EDT | United States
As of Thursday, May 9, 2024, severe weather impacting the midwestern and eastern US may result in criminal, verification, and drug & health screening service delays due to hazardous operating conditions. Tornado activity in these areas is creating unpredictable conditions. Criminal and civil searches as well as verifications with external dependencies may be delayed. Additionally, drug and health testing may also be impacted in these areas; it is recommended to have candidates contact testing sites in impacted areas to confirm hours of operation before visiting. Please also note that the severe weather may impact specimen transit times due to flight delays. We are monitoring the situation and will provide screening impact updates as they become available.
May 6, 2024 @ 6:43 PM EDT | United States
Starting on Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to a data source outage.
As of Sunday, May 5, 2024, the California and Delaware Sex Offender Registries became available, however, the DOJ NSOPW website has not regained access to California and Delaware Sex Offender Registries. To minimize impact duration, we have secured an alternate method of automated fulfillment for impacted DOJ NSOPW searches by directly connecting to California and Delaware Sex Offender Registries. As a result, processing has resumed with turnaround time delays expected. The backlog of impacted searches is expected to clear by end of business on Monday, May 13, 2024.
We are closely monitoring the situation and will provide updates as they become available. Thank you for your patience.
