Oct 16, 2025 @ 10:51 AM EDT | United States
As of Wednesday, October 15, 2025, the E-Verify system is currently operational, but intermittent “system unavailable” is still being reported due to the government shutdown. New cases appear to be processing slowly, and our backlog of cases that require resubmission also continue to process. We anticipate that our backlog of case submissions will finish processing by end of day Thursday, October 16, 2025.
We appreciate your patience as we work through this process. We will continue to monitor and communicate impact updates as they become available.
Q: Is there any guidance from DHS/E-Verify on how to proceed now that E-Verify is back online?
A: E-Verify has provided updated information on the following website: https://www.e-verify.gov/about-e-verify/whats-new/e-verify-resumes-operations.
Q: What should I do if one of our E-Verify cases appears to be stuck, or hasn’t submitted for processing yet?
A: If your Form I-9 account is NOT set up for auto-submission of new cases, please take action with the Submit E-Verify button for those cases that are ready for E-Verify case submission. For Form I-9 accounts setup with auto-submission of
E-Verify cases, we ask for your patience while case backlogs are being processed. If an auto-submitted case has not been processed by Friday, October 17, 2025, please reach out to our Technical Support team for assistance.
Q: What should I do if I get a message that an overdue reason is necessary to submit my case that was delayed due to the E-Verify Shutdown?
A: Following the E-Verify guidance (see above), please use the “Other” category selection, and enter the text E-Verify not Available.
Mar 11, 2025 @ 1:11 PM EDT | United States
The system issue that caused service delays at Concentra drug and occupational health locations yesterday is now resolved. Locations are currently conducting services using normal electronic processes. Please anticipate continued delays in results as they process the backlog of services over the next 24 hours.
On Monday, March 10, 2025, we communicated that Concentra, one of our drug and occupational health providers, experienced an issue with their internal system that prevented them from providing some screening services and returning screening results using their usual electronic processes. This issue resulted in some scheduled applicants being turned away and a delay in processing screening results.
Mar 10, 2025 @ 12:58 PM EDT | United States
One of our drug and occupational health providers, Concentra, is experiencing an issue with their internal system today, Monday, March 10, 2025. The issue is preventing them from providing screening services to applicant and employees who are scheduled at their locations using their usual electronic processes and from sending results to First Advantage for completed screening services. There is no current ETA for resolution. They are working to resolve the issue quickly.
While Concentra sites should have contingency plans to complete services on paper, some locations may be turning patients away. Please note that these applicants may require rescheduling to complete their screening. We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience.
Mar 6, 2025 @ 4:15 PM EST | Global, United States
In observance of these March 2025 holidays, some government offices, schools, and businesses around the world will close:
- Carnival and Ash Wednesday will be observed on Tuesday, March 4 – Wednesday, March 5, 2025, in many countries
- Benito Juarez Birthday will be celebrated on Monday, March 17, 2025, in México
- Saint Joseph Day (Día de San José) will be observed on Monday, March 24, 2025, in Colombia
- Eid Al-Fitr/ Hari Raya Puasa will be observed on Sunday, March 30 – Monday, March 31, 2025, in many countries
As a result, criminal searches, drug and health screening, and verifications with external dependencies are expected to be delayed. We recommend candidates and employees scheduled for drug and/or health services call their selected screening site to verify hours of operation as some providers have modified hours.
For reference, here’s a global list of public and national 2025 holidays. Thank you for your continued trust.
Mar 5, 2025 @ 8:26 PM EST | United States
Starting Tuesday, March 4, 2025, a winter storm is impacting portions of the Central US, creating dangerous travel conditions and extended power outages that may result in possible criminal, civil, verification and drug & health screening service delays. In addition, extreme winds are impacting shipments of drug and occupational health screening specimen to major laboratories, adding to the screening delays.
Criminal and civil searches as well as verifications with external dependencies may be delayed. U.S. identity support sites in the impacted areas may also be closed, and users may experience higher than normal wait times at nearby locations outside of the impact area. Additionally, drug and health screening may be impacted in the area due to specimen transit delays. It is recommended that your candidates contact screening sites in the impacted area to confirm hours of operation and available services before visiting. Candidates should also be instructed to postpone any T-SPOT screening until weather conditions are improved.
We are closely monitoring the situations and will provide updates as they become available.
Feb 19, 2025 @ 2:52 PM EST | United States
Washington State Department of Licensing has completed the maintenance of their Motor Vehicle Record system and access to MVR records is restored. The backlog of searches is expected to be cleared and turnaround times returned to business as usual by end of business Tuesday, February 25, 2025.
Previously, we had communicated that the Washington State Department of Licensing was conducting upcoming maintenance on their Motor Vehicle Record system starting Sunday, February 9, 2025 until Tuesday, February 18, 2025. As a result, Washington State MVR searches ordered during the maintenance period were delayed.
